Vinu Joseph

Vinu Joseph is an experienced IT professional with a solid background in IT service management and process consulting. Starting as an Executive Project Manager at ecube entertainment pvt ltd, Vinu transitioned to roles including ITIL Process Consultant at Hutchison 3G, ITSM Consultant at Allscripts, Process Manager at FIGmd, Inc., and currently serves as an IT Service Management Specialist at Hexaware Technologies. Significant contributions include directing ITIL-based operational governance at Wipro Limited, resulting in a 20% reduction in high-priority incidents, and achieving a 25% reduction in process deviations at Hexaware Technologies. Vinu holds multiple degrees from Savitribai Phule Pune University and possesses expertise in incident, change, and problem management processes, consistently enhancing SLA compliance and reducing major incidents throughout the career.