Yousuf Yassin Ali is a Senior Learning & Development Specialist at Hexaware Technologies, dedicated to empowering individuals through corporate training and coaching. Previously, Yousuf served as an Operations Officer at VFS Global from 2018 to 2020, where they ensured accurate documentation and maintained data confidentiality. In 2022, Yousuf worked as an L2 Escalation Specialist, achieving a 95% resolution rate for customer cases and mentoring new agents. Yousuf is currently pursuing a BSc (Hons) in Business with Digital Marketing at Westford University College.
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