HFIS group
Melissa Choules Dip CII has extensive experience in the claims management field, currently serving as Lead Claims Technician at HFIS Group since May 2015, where previous roles included Senior Claims Technician and Claims Handler. Prior to joining HFIS Group, Melissa worked as a Claims Handler at Quindell Business Process Services from June 2014 to May 2015. Melissa Choules holds a Bachelor's degree in Business, Management, Marketing, and Related Support Services from the University of Hertfordshire, completed in 2014, and an earlier degree in Business Studies from West Herts College, obtained in 2011.
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HFIS group
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The HFIS group started as a niche insurance broker focused on the private rented and aesthetic sectors in 1996. Over the years, we have grown to include government authorised schemes and targeted acquisitions, extending our roots through partnerships with trade bodies and regulatory organisations.