HGEM
Justine Walker is an experienced professional in partnership and customer relationship management, currently serving as a Partnership Manager and Customer Relationship Manager at HGEM since October 2022. Prior to this role, Justine worked at MediaClash, contributing as Deputy Ad Manager for Bath Life Magazine from March 2015 to September 2021, and as an Account Manager from April 2011 to March 2015. Justine holds a Foundation degree in Communication and Media Studies from Bath Spa University and has completed education at Longridge Towers School.
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HGEM
HGEM works closely with hospitality companies to measure and improve their guests' experience. Their core services include mystery guest assessments, building highly customisable feedback sites, tracking online reputation, and bringing all the data together into one, award-winning Guest Experience Management platform – The Hub – which allows for various teams, from operations to marketing, to draw actionable insights that help increase customer loyalty, reach new customers, and ultimately to grow revenue. HGEM, which stands for Hospitality Guest Experience Management, have made it their mission to empower hospitality companies with data-led insights into their operational efficiency and guest perceptions, which are key to being successful in such a competitive and rapidly changing market, and today work internationally with over 10,000 restaurants, pubs, hotels, cinemas and caterers, including many well-known brands such as wagamama, Brewdog, Peach Pubs, and local high street institutions Pret a Manger and Pizza Express.