HGEM
Robert Donnellan is a seasoned professional with extensive experience in customer success and support roles across various companies. Currently serving as a Client Success Manager at HGEM since April 2024, Robert has previously held positions as a Customer Success Manager at Method Grid and Brandwatch, where responsibilities included managing client relationships, driving product adoption, and advocating for customer needs. Robert's career also includes experience as a Support Engineer at SAP SuccessFactors, handling incidents for the EMEA region, and working as a Data Analyst at Jardine Lloyd Thompson India, focusing on pension analysis and data management. With a Bachelor of Science in Business Information Systems from the University of Galway, Robert combines technical expertise with a strong commitment to customer satisfaction.
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HGEM
HGEM works closely with hospitality companies to measure and improve their guests' experience. Their core services include mystery guest assessments, building highly customisable feedback sites, tracking online reputation, and bringing all the data together into one, award-winning Guest Experience Management platform – The Hub – which allows for various teams, from operations to marketing, to draw actionable insights that help increase customer loyalty, reach new customers, and ultimately to grow revenue. HGEM, which stands for Hospitality Guest Experience Management, have made it their mission to empower hospitality companies with data-led insights into their operational efficiency and guest perceptions, which are key to being successful in such a competitive and rapidly changing market, and today work internationally with over 10,000 restaurants, pubs, hotels, cinemas and caterers, including many well-known brands such as wagamama, Brewdog, Peach Pubs, and local high street institutions Pret a Manger and Pizza Express.