HGEM works closely with hospitality companies to measure and improve their guests' experience. Their core services include mystery guest assessments, building highly customisable feedback sites, tracking online reputation, and bringing all the data together into one, award-winning Guest Experience Management platform – The Hub – which allows for various teams, from operations to marketing, to draw actionable insights that help increase customer loyalty, reach new customers, and ultimately to grow revenue. 

HGEM, which stands for Hospitality Guest Experience Management, have made it their mission to empower hospitality companies with data-led insights into their operational efficiency and guest perceptions, which are key to being successful in such a competitive and rapidly changing market, and today work internationally with over 10,000 restaurants, pubs, hotels, cinemas and caterers, including many well-known brands such as wagamama, Brewdog, Peach Pubs, and local high street institutions Pret a Manger and Pizza Express.

Hotels & Hospitality

Restaurants

HGEM

Steven Pike

Jennifer R.

David Pepper

Keit Vende

Lauren Gould

Bradley Gunn

The Client Success and Support team at HGEM is dedicated to ensuring hospitality clients fully leverage the company’s solutions to enhance their guest experience. They provide personalized assistance, guide clients through data insights from The Hub, and support their operational and strategic goals to drive customer loyalty and business growth. This team acts as a bridge between the client’s needs and HGEM’s offerings, facilitating smooth onboarding, continuous engagement, and timely resolution of any issues.

Client Success and Support

Marketing and Sales

Software Development Team

Client Success and Support

About

Team members

Other teams at HGEM

Marketing and Sales

Software Development Team