Andrew Diaz

Andrew Diaz has a diverse work experience spanning various roles and industries. Andrew began their career at Bed Bath & Beyond as a Customer Service Trainer, where they honed their customer service skills and product knowledge. Andrew then moved on to Ryder System, Inc. as an Imaging Technician, responsible for imaging, remediation, and deployment of laptops and desktops.

Following this, Andrew joined Silver Airways as an IT Support Technician, providing technical assistance and troubleshooting to resolve user issues. Andrew then transitioned to Modernizing Medicine, where they served as a Tier 2 and Tier 3 Support Specialist, managing teams and addressing customer concerns, as well as tracking and resolving application defects.

Andrew then joined MEDNAX, Health Solutions Partner as a Technical Operations Analyst II, where they managed disaster recovery efforts and analyzed SQL databases to extract key business insights. Andrew continued their career at e-Builder, first as a Technical Support Analyst, ensuring high customer satisfaction by resolving cases related to software defects. Andrew was then promoted to a Technical Account Manager, driving revenue through valuable sales support and providing on-site and remote training to account administrators.

Subsequently, Andrew worked at ej4, LLC as a Technical Customer Success Manager and Learning Consultant, exceeding revenue quotas and managing technical implementations for clients. Most recently, they joined Square as an Implementation Specialist, playing a key role in closing deals and providing exceptional onboarding assistance, utilizing their advanced knowledge of FinTech ecosystems.

Throughout their career, Andrew has consistently demonstrated strong customer service skills, problem-solving abilities, and technical expertise, achieving high customer satisfaction and exceeding performance goals.

Andrew Diaz received an Associate of Science degree in Computer and Information Sciences, with a focus on General studies, from Miami Dade College in 2014. Additionally, in June 2012, they obtained a certification as an Adobe Certified Associate from Certiport.