Hi Marley
Carter Bish is an experienced onboarding and customer support professional with a strong background in training and user education. Currently serving as an Onboarding Specialist at Hi Marley since June 2022, Carter has produced 29 educational videos for over 6,000 users, led significant improvements in customer satisfaction metrics, and designed numerous in-app guides and articles. Previous roles include Associate Onboarding Specialist at Hi Marley and Customer Support Specialist at Plymouth Rock Assurance, where Carter maintained a 95% customer satisfaction rating. Carter holds a B.A. in Music with a minor in Communication Arts from Gordon College. Additional experience includes technical support and production roles in various educational and commercial settings.
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Hi Marley
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Hi Marley is the intelligent communication platform for the insurance industry. Built by people who know and love insurance, the platform enables hassle-free texting across the entire ecosystem, empowering insurance professionals and delighting policyholders. Hi Marley’s industry leading analytics deliver novel insights that fuel continuous improvement. The solution is built for the enterprise - fast to deploy, easy to use and seamlessly integrates with other core systems. Hi Marley is empowering the world’s leading insurance carriers to reinvent the customer and employee experience.