Jaqueline Gonzalez

Jaqueline Gonzalez is an experienced professional in cash operations and customer service within the casino industry, currently serving as the Director of Cash Operations at Hialeah Park Racing & Casino since December 2021. Previously, Jaqueline held multiple roles at Hialeah Park Racing and Casino, including Cash Operations Manager and Soft Count Manager from April 2013 to December 2021. Prior experience includes serving as Cage Supervisor at Casino Miami Jai Alai and MOD/Cage Supervisor at Magic City Casino. Responsibilities throughout Jaqueline's career have encompassed managing departments, supervising cashiers, ensuring guest satisfaction, monitoring customer support teams, and implementing policies and procedures, all while providing leadership support and maintaining detailed reporting for operational excellence.