Nazia Refat

Nazia Refat is an experienced Salesforce Administrator and Business Analyst currently working at HiCounselor since July 2022, where training by industry leaders has equipped Nazia with skills in platform configuration, data management, and process automation. Previously, Nazia served as a Quality Control Specialist (AVP) at M&T Bank from February 2018 to January 2023, contributing to a 45% productivity increase for the QC team through the development of an automation tool within the Salesforce ecosystem. Academic qualifications include a Master of Business Administration (MBA) in Accounting and Finance from Goldey-Beacom College, a Salesforce Administrator certification from Trailhead by Salesforce, and a Bachelor of Business Administration (BBA) from Khulna University.