At Hidden Metrics, we turn online conversations into strategic intelligence. We specialize in reputation management, corporate strategy, and consumer insights, helping brands understand not just what people are saying but why it matters.

Founded by Coralie Bertrand, a leader in social listening with more than a decade of experience, Hidden Metrics brings global expertise in uncovering insights that drive smarter decisions. Coralie is a strategic power user of Quid, applying it to surface patterns, track narratives, and connect the dots across complex datasets. In the absence of social listening tools, she is equally skilled at manually gathering and analyzing data through native channel searches.

Her expertise includes emerging trend analysis, sentiment analysis, and translating complex consumer behavior into clear, actionable intelligence. She has also worked with internal teams to improve employee experience and has shared her knowledge at high schools and universities as a subject matter expert in social listening.

At Hidden Metrics, we believe the most valuable insights are often hiding in plain sight.

Hidden Metrics Labs

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Hidden Metrics Labs

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