Karla Ferguson

Karla Ferguson has a diverse work experience in the insurance industry. Karla is currently the Director of Claims at High Definition Vehicle Insurance (HDVI) starting in 2022. Before joining HDVI, they worked at Lemonade from 2021 to 2022, where they held positions as the Learning and Development Technical Manager and CLX Lead - Car.

Prior to Lemonade, Karla worked at Travelers for a significant portion of their career. From 2019 to 2021, they served as the Auto Liability Director, managing a team of seven Auto Liability and First Party Medical Unit Managers in multiple territories. Karla focused on staff development, training, and performance feedback.

Before their role as Auto Liability Director, Karla worked as an Auto Liability Major Case Unit Manager from 2017 to 2019, handling complex liability claims for both Personal and Commercial lines of business. Karla was responsible for ensuring efficient claim investigation, evaluation, negotiation, and settlement processes.

From 2012 to 2017, Karla was an Auto Liability Unit Manager at Travelers, managing a team of Auto Liability claim professionals. Their responsibilities included staff development, achieving quality results, prompt resolution, and effective reserve management.

Prior to their managerial roles, Karla started their career as an Auto Damage Unit Manager at Travelers from 2011 to 2013. Karla managed a team of Auto Damage claim professionals and played a key role in recruiting and training talent while maintaining high-quality results and customer service standards.

Before joining Travelers, Karla gained experience at Nationwide Insurance as a Senior Claims Analyst from 2007 to 2008.

Overall, Karla Ferguson has a strong background in insurance claims management, staff development, training, and achieving quality results.

Karla Ferguson earned a Bachelor of Science degree in Psychology from Kennesaw State University, where they studied from 2004 to 2005. Karla obtained certifications in Adjusters Licensing from various institutions, including the Connecticut Insurance Department, the New York State Insurance Department, the Texas Department of Insurance, and the Georgia Department of Insurance. The specific details of the certifications obtained in 2018 and 2022 are provided, while the information regarding the Arizona Adjusters License's month and year of attainment is not available.