William Robertson

William Robertson is an experienced customer support professional with a strong background in technical support and customer service. At Higher Logic, William has served as a Senior Customer Support Specialist since November 2021, following a role as a Customer Support Specialist. Prior to this, William worked at MM Hayes from March 2016 to September 2021, where responsibilities included Level 2 Application Support, technical documentation, and application escalations. William began a career in support at NCR Corporation from March 2012 to March 2016 as a Field Service Technician, providing onsite hardware and software support as well as project coordination. William holds an Associate of Science degree in Criminal Justice/Police Science from SUNY Adirondack and received a Regents diploma from Queensbury Senior High School.