Quimby Hightower

Quimby Hightower is a seasoned professional with extensive experience in guest experience and brand transformation within the hospitality industry. Currently serving as a Culture & Brand Transformation Specialist and Director of Brand Integration & Guest Experience at Highgate since October 2012, Quimby has excelled in building strong team relationships and enhancing service culture. Quimby's previous roles include Director of Guest Experience at Highgate Hotels and Welcome Office Supervisor/Concierge at Starwood Hotels & Resorts, where responsibilities included supervising teams, conducting training needs assessments, analyzing guest feedback, and implementing service improvements. Quimby also has experience as an Ambassador of Guest Services at Hyatt Regency. Educational qualifications include a Bachelor of Arts in Theatre from Stephen F. Austin State University and further studies at Cornell University.