Chris Koch

Customer Care Manager III

Chris Koch is an experienced professional in the construction and customer care industries, currently serving as Customer Care Manager III at Highland Homes since 2016. Prior to this role, Chris was the Director of the Pools Division at Upgrades Construction from January 2011 to 2016, a company specializing in swimming pools and outdoor structures in the North Dallas area. Earlier career positions include Sales Manager at Mirage Custom Pools, Owner/President of Handyman Matters, Developer at Avanade, and Consultant at Accenture. Chris holds a Bachelor of Business Administration in Management Information Systems from Southern Methodist University, earned in 1998.

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