Akia Richards

Akia Richards is a results-driven professional with experience in customer support, loan processing, and sales. Currently serving as a Technical Customer Support Representative at HighLevel since June 2023, Akia excels in managing customer interactions and exceeding performance targets while analyzing feedback for strategic improvements. Prior experience includes roles as a Loan Assistant at Legend Lending Corporation, where Akia streamlined operations and trained junior staff, and as a Customer Experience Specialist at Focus Foods, successfully reactivating dormant accounts. As a former Sales Professional at Ross Downing Buick GMC Gonzales, Akia achieved significant sales milestones, consistently surpassing targets. Academic credentials include a Bachelor's degree in Business Administration and Management from the University of Louisiana at Lafayette, expected in December 2023.