Alex Joseph

Alex Joseph is a seasoned technical support professional with a rich background in customer technical support and engineering. Currently serving as a Senior Customer Technical Support Engineer at HighLevel since September 2023, prior experience includes roles as a Technical Support Engineer at Zoho and Hippo Video, as well as a Senior Technical Customer Success Analyst at Smiota. Alex has expertise in identity and access management, including multi-factor authentication and SAML integrations, and has demonstrated proficiency in application support and API testing. Educational credentials include a Bachelor's degree in Naval Architecture and Offshore Engineering from Annamalai University, complemented by earlier education in Biology at Marian Matriculation Higher Secondary School.