Gaurav Singh

Gaurav Singh has a diverse professional background, with significant experience in customer service and client management across various sectors. Gaurav served as a Customer Service Associate at Amazon from August 2020 to December 2021, where inquiries from customers in multiple regions were handled efficiently, achieving an average resolution time of 4 minutes. In the role of Senior HR Associate at My HR Live Support, Gaurav addressed employment-related concerns for US and UK employees, attaining a 90% resolution rate. Prior experience as a Client Servicing Manager at BBEX LOGISTICS involved managing high-profile clients, leading to a 25% increase in client satisfaction and a 20% reduction in logistics costs. Gaurav currently holds the position of Customer Success Advisor at HighLevel and was previously an Intellectual Property Account Manager at Anaqua, managing trademark accounts for major clients and achieving a 95% customer satisfaction rate. Educational qualifications include a B.Sc in Chemistry (Honours) from Ranchi College and an ongoing Executive MBA at SVKM's Narsee Monjee Institute of Management Studies.