Jitendra Kumar

Jitendra Kumar is an experienced professional in customer success and support, currently serving as Manager of Customer Success - Implementation Services at HighLevel since February 2025. Prior roles include Lead Customer Success Manager at PowerSchool and Customer Service Support Manager at SemaConnect India, where responsibilities involved guiding teams to meet service level and operational metrics. Jitendra has a background in process leadership from Infosys BPM and team management at Cisco, where a transition from Engineer-Customer Support to Team Manager was achieved. Additional experience includes technical support at Accenture and customer support at Mphasis, with a foundational role as a Quality Control Specialist at Cgs data systems. Jitendra holds a Bachelor of Science in Computer Science from Bharathiar University.