Karthik BM

Karthik BM is an Associate Director of Customer Success at HighLevel, where they lead efforts to enhance customer retention and drive product adoption. With over a decade of experience in Customer Success and Business Operations across Fintech, Edtech, and SaaS, Karthik has a strong track record of transforming customer experiences into growth engines for startups and enterprises. Previously, they built successful teams at companies like Supernova and Razorpay, where they significantly improved key metrics such as retention and customer satisfaction. Karthik holds a Bachelor of Business Administration in Marketing from Jain University and is recognized as a keynote speaker on customer experience transformation.