Vasudevan Premkumar

Vasudevan Premkumar is a seasoned leader in customer support and success with over 15 years of experience in scaling service functions across various industries. Currently serving as the Senior Manager of Customer Experience at HighLevel, Vasudevan directs and mentors support teams, driving significant improvements in customer satisfaction and operational efficiency. Previously, Vasudevan held leadership positions at Freshworks, where they managed customer support and onboarding, and at WATI, where they developed a global customer support strategy aligned with organizational goals. With a Bachelor's Degree in Electronics and Communications Engineering from VELS University, Vasudevan leverages a strong background in technology to enhance customer experiences and service quality.