Yani Hernandez is a Manager at HighLevel since May 2023, responsible for leading and empowering a high-performing team to achieve customer success goals, optimizing performance through data analysis, and enhancing client engagement. This role involves building operational procedures, managing client relationships, and improving internal processes for efficiency. Prior to this, Yani served as a Customer Success Manager at Fiverr from July 2020 to June 2023, where responsibilities included onboarding Enterprise clients, fostering strong client relationships, and contributing to retention strategies. Yani holds a Bachelor's degree in Business Administration and Management from Valencia College.
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