Dan Garofano

Dan Garofano is an experienced IT professional currently serving as the Manager of IT Service Delivery at Highlights for Children since December 2019. In this role, Dan leads an IT Operations team, providing exceptional customer service and technical support while fostering continuous training and development. Previous positions include Hybrid Infrastructure Support Technician and Sr. Service Desk Specialist, where responsibilities included troubleshooting operating systems, managing IT service strategies, and ensuring compliance with security policies. Dan's career began with various roles in retail and technical support, culminating in a Bachelor of Science degree in Information Technologies with a focus on Cybersecurity from Southern New Hampshire University.