Justin K.

Justin K. is a seasoned product management professional with extensive experience in enhancing customer experiences and leveraging technology to improve service efficiency. Currently serving as a Senior Product Manager at Highspot since August 2023, Justin focuses on utilizing generative AI to support sales professionals. Previously, as a Group Product Manager at Sonder Inc. (October 2021 - March 2023), Justin worked on improving customer experiences through self-service options. Justin's tenure at Amazon Web Services (AWS) as Manager of Product Management involved leading teams to create engaging experiences with Salesforce and AWS applications. Prior roles at Amazon included Senior Product Manager positions in both Retail Hardlines and Fulfillment Tech, where Justin concentrated on innovative customer experiences and employee self-service applications. Justin holds a Master of Science in Professional and Technical Communication from Portland State University and a Bachelor of Arts in Philosophy and Humanities from Arizona State University.