Nick Grizzell is an IT Process Improvement Manager at Highspring, where they developed and implemented an AI-focused Zendesk ticketing system and enhanced IT service delivery. With over five years of experience, they previously worked as a Research Analyst at Nucleus Research, conducting ROI analyses for technology investments, and as a Licensing Data Processing Analyst at SESAC, supporting digital transitions. Nick holds a BSBA in Management Information Systems from Boston University and a Bachelor’s degree in Information Technology from Embry-Riddle Aeronautical University. They are certified in ITIL 4 and Scrum, demonstrating a commitment to operational efficiency and effective project management.
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