Joseph G. is a seasoned professional in customer support and success engineering, currently serving as a Senior Customer Success Engineer at Hightouch since April 2025. Prior experience includes roles at Intercom as a Senior Customer Support Engineer and Customer Support Engineer from April 2018 to March 2025, along with a Technical Support Representative position at Brightcove from November 2016 to June 2017. Joseph G. began a career in programming as a Lead Programmer at Becker College in summer 2015, managing a team and ensuring coding standards, and also gained initial experience as a Software Tester at 3D Issue in early 2009. Joseph G. holds a Bachelor’s Degree in Games Development from Letterkenny Institute of Technology, earned between 2012 and 2015.
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