HiJiffy
Joana Alves is a seasoned professional with extensive experience in partnership management and project management across various industries. Currently serving as Partnership Manager at HiJiffy since April 2024, Joana previously held several positions at FARFETCH from May 2018 to March 2024, including Partner Success Team Manager and Enterprise Partners Success Manager, where responsibilities included onboarding key accounts, managing training workshops, and overseeing brand performance. Prior roles include Partnerships Manager at SONAE, where Joana managed loyalty card partnerships and promotional activities, and Data Analyst & Commercial Tools Project Manager at Philip Morris International, focusing on sales reporting and business intelligence. Joana's educational background includes degrees from Porto Business School and Universidade do Porto, as well as international studies at Université de Genève.
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HiJiffy
HiJiffy is an innovative solution that centralizes, automates, and measures all hotel customer service activities, integrating innovative technology in a simple, reliable, and robust platform, used daily in more than 1400 hotels, in 30 countries. The hotels using HiJiffy have an average automation rate of 80%, being fundamental in a time when theguest’s contacts are more and more complex. With HiJiffy hotels can ensure that they will have instant replies 24/7 digital.