Zachary Bray

Zachary Bray began their work experience in July 2009 as a Family Room Specialist at Apple Inc, where they provided one-on-one training sessions to customers and resolved hardware and software issues with mobile devices. In December 2009, they became a Mac Genius at Apple, assisting customers with a wide range of hardware and software needs and performing repairs. In November 2010, Zachary joined Hill Holliday as a Technical Support Analyst, supporting end user issues on both Macs and PCs and managing ticket queues. Zachary later became a Desktop Engineer, where they trained support analysts, maintained Mac system images, and created a user-friendly how-to portal. The end dates for their roles at both Hill Holliday and Apple are not provided.

Zachary Bray attended Emerson College from 2005 to 2010, where they obtained a Bachelor of Fine Arts (BFA) degree in Creative Writing.