George Delarosa

Senior Application Support Analyst at Hilltop Securities

George DeLaRosa has extensive experience working in application support roles. George started their career at PepsiCo in 1999 as a Support Center Team Lead, where they supervised a team of Call Center Analysts and focused on improving productivity and customer service. George then moved on to become an SAP/CRM Application Support Analyst at PepsiCo, where they provided reports and statistics on ticket counts and coordinated cross-module issues for timely resolution. In 2012, they joined Luxottica Retail as an Application Support Analyst for SAP, assisting in the implementation of SAP across manufacturing facilities. Currently, they are employed at Hilltop Securities Inc. as a Senior Application Support Analyst, providing support to internal employees, independent reps, external correspondents, and clients. This support is provided through phone calls, emails, and online chats.

George DeLaRosa attended Adamson High School, but no specific dates or qualifications were provided. In 1997 to 1999, they attended the Computing Learning Center, focusing on Novell Networking. From 2011 to 2012, they studied Cisco - CCNA at Collin College, although no degree was mentioned. Lastly, George obtained a Bachelor of Science (B.S.) degree in IT - Security Emphasis from Western Governors University between 2012 and 2015. Additionally, they hold two certifications: Securities Industry Essentials® (SIE®) Exam from FINRA obtained in May 2021, and CompTIA Project+ from The Computing Technology Industry Association obtained in December 2012.

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Timeline

  • Senior Application Support Analyst

    June, 2013 - present