Nancy Lathem

Nancy Lathem is an accomplished professional with extensive experience in training and development within the hospitality and telecommunications sectors. Currently serving as the Director of Call Center Training at Hilton Grand Vacations since May 2023, Nancy has previously held key roles such as Operational Training Manager at Travel + Leisure Co. and Marketing Contact Center Training Manager at Wyndham Destinations. With a career that began at Convergys Call Centre in 1999, Nancy has also served in various capacities at CenturyLink, including Senior Curriculum Designer and Senior Sales and Service Trainer, showcasing a strong background in creating effective training programs and enhancing operational performance.