Jeff Chan

Jeff Chan is an experienced professional with a strong background in customer insights and data analytics, currently serving as the Lead of the Asian & Pacific Islander Resource Group's External Partnership Pillar at Hilton since September 2021. Previously, Jeff has held various analytical roles within Hilton, including Senior Analyst and Analyst positions focused on Voice of Customer Analytics and Consumer & Guest Insights. Prior experience includes serving as a Data Coordinator at Brigham and Women's Hospital, where efforts concentrated on quality improvement projects in patient safety, and a brief stint as a Business Administrator/Coordinator at Marina Bay Dental Associates. A multifaceted background also includes leadership roles in the University of Massachusetts Minuteman Marching Band, overseeing audio/visual projects and team management. Jeff holds a Bachelor's degree in Operations & Information Management with a focus on Data Analytics from the University of Massachusetts Amherst, along with several professional certificates in diverse fields from notable institutions.