Nathan Hughes

Nathan Hughes is a seasoned professional in the field of customer care and operations management with extensive experience at prominent organizations. Currently, as Senior Manager of HRCC Sales and Customer Care at Hilton since 2017, Nathan oversees a team of over 500 agents and has successfully led initiatives resulting in record achievements in customer satisfaction and first contact resolution. Nathan's previous roles include managing call center operations for Hilton's Diamond guests and leading contract and vendor management efforts. Prior to Hilton, Nathan held a Director position at Frontier Communications and served in various senior roles at Wolters Kluwer and Travelocity, where responsibilities included managing large teams, optimizing operations, and enhancing service delivery. Nathan’s career began at AT&T, where large-scale project management was a key focus. Academic credentials include an Advanced Project Management degree from Stanford University and a Bachelor of Science in Industrial Engineering from The University of Texas at Arlington.