Serenity C. is a Program Success Associate within Care Team Operations at hims & hers since February 2022, with a focus on enhancing provider experience through data analysis and process improvement. Previous roles include Operations Associate in Clinical & Care Operations and CX Supervisor, where Serenity managed a team, optimized workflows, and fostered collaboration across departments. Prior experience includes positions as Assistant Manager at Sweet Flower, Operations Lead at Mejuri, and Fulfillment Operations Manager at Target, showcasing extensive operational leadership and customer service expertise. Serenity holds an Associate's degree in Social Psychology from Yuba College and a California Cosmetology License from Federico Beauty Institute.
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