Andrew Kokes

Andrew leads HGS’s global marketing strategy and execution, including product planning, brand positioning and vertically targeted growth activities to support growth through the delivery of innovative Contact Center Outsourcing (CCO) and Business Process Management (BPM) solutions for global organizations.

Andrew played a critical role leading HGS’s digital transformation capability with the launch of the DigiCX. This HGS suite of DigiCX services leads with self-service to help consumers “Get the Right Answer Fast” at every moment of truth using analytics and automation.