Parikshit Kalra

Parikshit Kalra is a seasoned professional in Customer Experience Management (CXM) and business transformation, currently serving as Principal Consultant at HGS - Hinduja Global Solutions. With extensive experience, Parikshit has held significant roles such as Head of CXM Product Management at Conduent and Senior Vice President at HGS, where responsibilities included leading strategic BPM deals, driving sales pipelines, and enhancing client satisfaction through innovative CXM solutions. Parikshit is adept in leveraging AI, Analytics, and Design Thinking, and has previously managed large global teams and complex operational projects across various sectors. Academic credentials include an advanced business degree from the Indian Institute of Management, a Master Black Belt from the Indian Statistical Institute, and a Bachelor's degree in Hotel Management.