Karen Bower is a seasoned customer service leader with extensive experience in enhancing team performance and streamlining operations. Previously serving as a Service Delivery Lead and Customer Service Manager at HIPPO™, they were responsible for implementing innovative solutions and managing customer accounts while contributing to strategic objectives. Prior to this, Karen held various roles at British Gas, including Team Manager and Learning & Development Trainer, where they achieved numerous awards for leadership and performance excellence. Karen holds a Level 3 qualification in Human Resources Management from CIPD, further solidifying their expertise in team development and customer service.
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