James Beach has extensive experience in IT management and support, beginning as a Desktop Support 2nd Line Team Lead at Hewlett Packard Enterprise from October 1999 to February 2003. James progressed to Marsh, serving as an IT Service Analyst - 2nd Line from March 2004 to June 2008, providing support for approximately 2000 users. Since June 2008, James has been with Hiscox, taking on various roles including IT Problem Manager, Infrastructure Service Manager, IT Service Desk Manager, and IT Service Desk Team Leader - 1st Line. Responsibilities include managing team resources, ensuring effective service delivery, and providing desktop support for approximately 1100 users across Europe and the US, consistently meeting service level agreements.
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