Tom Simms

Tom Simms is a Senior Service Delivery Manager at Hitachi Solutions Europe, overseeing multiple client accounts and enhancing service quality through customer feedback and best practices. Previously, Tom served as a Client Operations Manager and Technology Consultant at Hitachi Vantara, where responsibilities included incident management, SLA compliance, and performance reporting. Tom's career began at John Lewis & Partners as a Section Manager during a retail management placement, leading diverse departments and excelling in customer service. Educationally, Tom holds a Bachelor's Degree in Business with Economics from Northumbria University.