Rachel Addis

Rachel Addis is an experienced professional with a background in customer service and account management. Currently serving as a Warranty Administrator at Hitachi Construction Machinery Americas Inc. since March 2022, Rachel previously held positions as an Account Representative at State Farm ® and as a Customer Service Representative at Rinnai America Corporation and American Home Shield. Rachel's roles have involved handling accounts, managing high volumes of communication, authorizing technician work, and assisting homeowners with appliance purchases. Rachel holds a Bachelor of Business Administration degree in Management and Operations from Southern New Hampshire University, earned in May 2018.