Jo H.

Jo H. is an experienced Senior Technical Support Specialist with a strong background in building and managing support processes, custom workflows, and integrations across various platforms such as Slack, Jira, and Figma. Currently employed at Hive.co since February 2024, Jo H. has previously contributed to ContactMonkey and PartnerStack, focusing on customer support, technical troubleshooting, and documentation. Jo H. also held a role at Shopify as a Customer Support Advisor, enhancing merchant experiences, and served as Operations Manager at Clearly, managing retail operations and training staff. Jo H. holds a Bachelor of Fine Arts from the University of Toronto and a Diploma in SQL for Data Science from UC Davis Continuing and Professional Education.