Vaibhav Garg

Vaibhav Garg's work experience includes a role as a Senior Technology Analyst at Hive Pro since June 2020. In this position, they independently lead the ITSM Division of Hive Pro and oversees the integration of Hive Pro's flagship product with various ITSM tools. Vaibhav analyzes and recommends emerging ITSM technologies for integration with Hive Pro products and implements, configures, and customizes ITSM tools such as ServiceNow, ZenDesk, Jira Cloud, Jira Insights, and Solarwinds ITSM.

Before joining Hive Pro, Vaibhav worked as a Specialist at HCL Technologies from January 2017 to May 2020. Vaibhav was responsible for global access management using Active Directory for customers in the USA. Vaibhav also provided analysis, diagnostics, fault isolation, and resolution for customer-reported incidents and inquiries using incident management tools like ServiceNow and BMC Remedy.

Prior to HCL Technologies, Vaibhav worked as an IT Executive at Pinaki softcon pvt ltd from December 2015 to January 2017. Vaibhav'sresponsibilities included global access management using Active Directory and providing analysis, diagnostics, fault isolation, and resolution for customer-reported incidents and inquiries using incident management tools.

Before entering the IT field, Vaibhav held positions at Shivalik Mercantile Cooperative Bank Ltd. and IndusInd Bank from 2014 to 2015 and 2013 to 2014, respectively.

Overall, Vaibhav Garg has gained significant experience in ITSM and access management roles, with a focus on working with various ITSM tools and technologies.

Vaibhav Garg obtained a Master of Business Administration (M.B.A.) degree in Finance and Marketing from IILM from 2010 to 2012. Prior to that, they earned a Bachelor's Degree in Commerce and Travel & Tourism from S D DEGREE COLLEGE, where they studied from 2005 to 2008. Before their bachelor's, Vaibhav completed their INTERMEDIATE education at S D PUBLIC SCHOOL in 2004-2005. Vaibhav also attended the same school for High School, specializing in Science, from 2002 to 2003.

Additionally, Vaibhav Garg holds several certifications. In 2022, they obtained the certification for Master Vulnerability Management from LinkedIn. In 2021, they completed the ITIL Foundation Level certification from AXELOS Global Best Practice. In 2020, they became a Certified ServiceNow Administrator from ServiceNow. Lastly, in 2018, they achieved the Cisco Certified Network Associate Voice (CCNA) certification from [PyNet Labs] SDWAN | DEVNET | DEVCOR | DEVASC | Python | Network Automation | CCNP | CCNA | 2021.