Francisco Velez

Customer Success Manager at Hive Streaming

Francisco Velez has a diverse work experience spanning over several years. Francisco began their career at NCR Corporation in 2007, where they held the position of Senior Project Manager, Customer Support Supervisor, and Logistics Coordinator. In this role, Francisco was responsible for planning, scheduling, monitoring, evaluating, and directing projects to ensure successful implementation. Francisco was also part of the project management team and played a supporting role in client engagements.

In 2015, Francisco joined Equifax as a Customer Success Manager - Affordable Care Act Compliance Solution. In this role, they collaborated with customers to establish deployment objectives and success criteria, and assisted in developing plans to achieve those objectives. Francisco conducted periodic health-checks to review the status of customers' deployments and moved them along a reference track or developed remediation steps to address any issues. Francisco also served as a Senior Project Manager, taking full responsibility and accountability for all assigned tasks related to the Affordable Care Act Management Platform activation. Francisco developed and managed project plans for multiple clients, ensuring flexibility to meet individual client needs.

Most recently, in 2021, Francisco joined Hive Streaming as a Customer Success Manager. Further details about this role are not provided.

From 2003 to 2005, Francisco Velez attended the College of Charleston, where they obtained a Bachelor of Arts (B.A.) degree in Computer Science, as well as a Bachelor of Science (B.S.) degree in Computer and Information Systems.

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Previous companies

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Timeline

  • Customer Success Manager

    March, 2021 - present

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