Celine Wallace

Celine Wallace has a diverse range of work experience in customer support and product roles. Celine is currently employed as a Senior Customer Support Agent at Hivebrite, starting in June 2021. Prior to this, they worked as a User Support Advocate at Kiddom from November 2020 to June 2021.

From November 2019 to November 2020, Celine was employed by theSkimm as a Product Support Associate. Before that, they worked at SchoolMint, first as a Product Support Specialist from February 2019 to November 2019, and then as a School Support Specialist from October 2017 to November 2019. During their time at SchoolMint, they maintained a high satisfaction rating while solving a significant number of support tickets per month and collaborated with the Customer Success team in creating a training schedule for new hires.

Celine's earlier work experience includes a role as a New Programs Specialist at Booker Software from July 2015 to November 2016. Celine also worked as a Holiday Customer Service Representative at Macy's from October 2013 to February 2014, where they encouraged customer acceptance of products, handled customers professionally, and completed sales.

In the education sector, Celine worked as a Teaching Assistant and Graphic Designer for the NYC Department of Education from September 2010 to February 2013. During this time, they collaborated with NYC College of Technology and assisted in the successful filming of an emergency drill. Celine also edited film and audio segments using Adobe Premiere Pro, After Effects, or Soundbooth. Prior to this role, they were a Junior Web Designer and Team Lead for the NYC Department of Education from November 2009 to June 2010. In this role, they managed a team of student designers, drafted and finalized information for teacher profiles, and presented the completed designs to supervisors.

Celine's earliest work experience includes a role as a Cashier at McDonald's from August 2009 to February 2010, where they provided friendly customer service, greeted customers, and assisted with inventory replenishment.

Celine Wallace has a diverse education history. Celine started their education at Thomas A. Edison CTE High School, where they obtained their high school degree in Web Design from 2006 to 2010. After completing high school, they attended CUNY New York City College of Technology from 2011 to 2013, where they earned a Bachelor's degree in Career and Technology Teacher Education. Celine continued their education at Brooklyn College from 2017 onwards, pursuing a Bachelor of Science in Computer Science, which is currently ongoing. In addition to their formal education, Celine has obtained two certifications: Adobe Certified Associate in Visual Communication using Adobe Photoshop from Certiport - A Pearson VUE Business in May 2012, and Adobe Certified Associate in Web Communication using Dreamweaver from the same institution in February 2010.