Michael Ward

Michael Ward currently serves as the Head of Customer Success at HiveWatch, where responsibilities include building and leading the Customer Success go-to-market motion since August 2025. Previously, Ward was the Head of Enterprise Customer Success at Armis, demonstrating success by optimizing the organization and improving Net Revenue Retention by 35%, managing a notable portfolio generating $25 million in annual recurring revenue. Ward's extensive experience at Verizon Business spanned over a decade, where roles included Senior Director, Group Senior Manager, and Technical Services Manager, focusing on enhancing customer engagement, optimizing revenue retention, and providing technical support for Fortune 300 clients.