HKT Teleservices
Sunny Lam has extensive experience in the teleservices industry, currently serving as the Head of Teleservices at HKT Teleservices since November 2019. In the same month, Sunny also held the position of Head of Teleservices for Asia at HKT for a brief period. Sunny's leadership roles demonstrate a strong capacity for managing teleservices operations on both regional and organizational levels.
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HKT Teleservices
HKT Teleservices is an operating subsidiary of HKT. It offers clients world-class global contact center and business process outsourcing services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population. HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China and the Philippines, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 90 million customer contacts annually.