Robert Allan Jones

Senior User Researcher at HM Revenue & Customs

Robert Allan Jones is a seasoned user researcher currently serving as a Senior User Researcher at HM Revenue & Customs since May 2022, focusing on complex problem-solving and systemic design. With experience in various capacities across multiple organizations, including roles at the UK government and Enjoy Digital, Robert has demonstrated expertise in user research methodologies such as user testing, persona development, and ethnographic methods. Previous positions include Research Manager at Enjoy Digital, where Robert led UX and market research projects, and insights-focused roles at Smart Insights and Vision Critical. Robert holds both a master's and a bachelor's degree in Psychology from Northumbria University, further complementing a comprehensive background in user experience and research analytics.

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