Nell C.

Nell C. is an experienced professional in design and customer experience, currently serving as an Experience Designer for Customer Service at H&M Group since April 2022, focusing on feature and product design, user behavior research, and enhancing customer journeys. Prior roles include Tech Product Designer within the Bot and Social Media Care Team at H&M Group, where technological improvements were aimed at optimizing the shopping experience. Before H&M, Nell worked at Wallenius Wilhelmsen as CX Touchpoints and System Integration Support EMEA and as a Customer & Cargo Coordinator Specialist. Earlier experience includes serving as an International Sales Representative for GEGGAMOJA AB, where strategic sales initiatives were implemented internationally, and as a PR/Marketing Planner at Warner Music Group, creating diverse campaigns across various music genres. Academic qualifications include a Master's degree in Multicultural Studies from Nagoya University and certificates in UX Design from CareerFoundry.