Kevin L.

Kevin L. is an experienced professional with a strong background in customer service management and quantity surveying. Currently serving as a Quantity Surveyor and Senior Case Manager at HMS since February 2020, Kevin previously held the role of Customer Service Manager for both UK and Export Customers at TERRY LIFTS LIMITED from July 2017 to February 2020. At The Kraft Heinz Company, from August 2015 to June 2017, Kevin managed multiple teams across different locations, focusing on customer order management and risk mitigation related to stock discrepancies. Prior experience includes serving as Operation Manager at Capita, leading a large team and developing customer service strategies, and as a Customer Service Team Leader. Kevin began a career at Carphone Warehouse as a Fanatical Support Advisor, dealing with customer complaints. Kevin holds a Bachelor's Degree in Business Management in Leisure with Sports from the University of Chester.