Christiane Plaum

Christiane Plaum is an experienced project manager currently working at Hochschulbibliothekszentrum NRW (hbz) since April 2019, leading the GO:AL project aimed at developing a cloud-based library infrastructure for higher education libraries in North Rhine-Westphalia. Prior to this role, Christiane held several positions at Mercedes-Benz Customer Assistance Center Maastricht NV, including Senior Liaison Officer and Manager Market Operations Customer Service DACH. Christiane's diverse experience also includes roles as Operations Manager for Customer Care roles and a job rotation in CRM at Beijing Mercedes-Benz Sales Service Co. Ltd. Christiane holds a Master of Arts in Romance Languages, Literatures, and Linguistics from RWTH Aachen University and attended the Business Summer School at Bertelsmann Stiftung in 2008.