Brett Graaff

Brett Graaff has a diverse work experience spanning over two decades. Brett started their career as a Technical Support Engineer at Delta Networks, where they provided desktop support, managed software rollouts, and performed hardware upgrades. Brett then moved on to Bytes Technology Group as a Senior Engineer, where they gained expertise in network engineering.

In 2004, Brett joined Discovery Limited as an IT Technical Operations Manager, responsible for managing IT support teams, maintaining SLAs and OLAs, and overseeing data center maintenance and changes. Brett also handled escalations and resolutions, conducted problem management and capacity planning, and implemented business continuity and disaster recovery plans. Brett's role at Discovery Limited also involved managing staff, conducting performance appraisals, and providing training solutions.

After their tenure at Discovery Limited, Brett worked at Discovery Health as an IT Operations Manager, focusing on IT operations and management. Brett then joined Massdiscounters t/a Game and Dionwired as an IT Service Support Manager, where they were in charge of the outsourced service desk, incident management, and change management.

Brett's next role was at Dimension Data Middle East and Africa as an Enterprise Operations Manager. Here, they played a key role in defining and implementing a global or regional Enterprise Service Management Strategy. Brett also managed service delivery, defined and communicated service operations processes, and ensured compliance and optimal efficiency.

Currently, Brett is employed at Hollard Insurance Australia as an IT Operations Lead (Management & Governance), where they bring their extensive experience in IT operations and management to lead and govern the IT operations team.

Overall, Brett Graaff has a strong background in IT operations and management, with specific expertise in service delivery, process improvement, compliance, and staff management.

Brett Graaff has a diverse education history primarily focused on information technology. Brett completed various certifications and courses in the field, such as VMWare VSphere 5.1 from Bytes Technology Group in 2013-2014 and ITIL Service Operations from Foster Miller in 2012. Furthermore, they obtained a PC Engineering degree from Omnitech Institute in 1998 and an MCSE degree from Durban Computer College in 2000. Additionally, they attended Bechet Secondary School from 1989 to 1993. Brett Graaff also holds certifications in Excel and Scrum Master obtained from LinkedIn.